My treatment arrived faulty or damaged

We strive to ensure that all our products reach you in perfect condition. However, if you receive a faulty or damaged item, we're here to help. Please follow these steps:

1. Contact Us Promptly

• Time Frame: Contact us within 10 days of receiving your order.
• Method: Email our Customer Care Team at help@mytrt.com.
• Include: A clear photo of the damaged or faulty item.

2. Provide Details

In your email, please include:

• Your order number
• A description of the issue
• The date you received the order

3. Keep the Item

• Do not dispose of the faulty or damaged product.
• We'll need it for our investigation and potential return.

4. Our Response

• We'll review your case and respond promptly.
• If necessary, we'll provide a free returns label for you to send the item back.

5. Resolution

Based on our investigation, we'll offer an appropriate solution, which may include:

• Replacement of the item
• Refund
• Other compensation as applicable

We apologize for any inconvenience and appreciate your patience as we work to resolve the issue.

For any other questions or concerns, please don't hesitate to reach out to our Customer Care Team.