Where is my order?

You can track your order at every stage — from approval to dispatch to delivery — either through your email notifications or directly in your MYTRT account.

Check your email:

• When your order is dispatched, you'll get a tracking email with a link to follow its journey
• Click the "Track Your Order" button or use the tracking number on the Royal Mail website
• You can also check the proof of delivery to see where the item was left

Check with your neighbours:

Sometimes parcels are left with a neighbour or in a safe place — worth checking nearby if it hasn't arrived

Check your MYTRT account:

• Log in to view your plans and orders
• See order statuses and tracking details
• Make changes to your plan or upcoming deliveries

Helpful tips:

• Check your spam or junk folder if you're missing a confirmation or tracking email

Add help@mytrt.com to your email contacts to avoid missing future updates