How long does approval take and how can I speed it up?

We aim to review your order as quickly as possible — usually within a few hours to a day.

You can help us speed things up by making sure you've completed all tasks in your account. This may include:

• Filling out questionnaires
• Uploading photos
• Completing your medical history

Once that's done, our Clinical Team can complete their review and get your order moving.

How will I know if there's an issue? If our Clinical Team needs more information or has questions about your order, they'll message you through your account and also send you an email.

Keep an eye on your account to avoid delays.